Agreement to these terms
These terms apply to your use of the InstantClose AI website and to the AI receptionist services we provide to businesses.
InstantClose AI is operated by [Legal business name] ("InstantClose AI," "we," "us"). By using our website, booking a call, or purchasing our services, you ("you," "client") agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.
If you sign a separate proposal, order form, or service agreement with us, that document controls wherever it conflicts with these terms.
Our services
We design, build, connect, and operate an AI receptionist for your business. Depending on your plan, this may include writing call scripts, configuring a voice, connecting your lead sources, CRM, and calendar, placing calls and texts to your leads, booking appointments, and ongoing monitoring and updates.
The specific scope, timeline, and deliverables for your setup are described in your proposal or order form. We may update or improve how our services work as long as we don't materially reduce what you've purchased.
Your responsibilities
To let us provide the services, you agree to:
- Give us accurate information about your business, services, pricing, hours, and booking rules, and tell us when they change
- Provide the access we need to connect your lead sources, CRM, and calendar
- Review the call script and booking rules we prepare and tell us about anything that's inaccurate
- Honor appointments booked by your AI receptionist and handle the work or services that follow
You are responsible for the products and services you offer and for any statements about them that you ask us to include in your scripts.
Calling and texting compliance
Calls and texts made by your AI receptionist are made on your behalf and at your direction. You are responsible for making sure your leads have agreed to be contacted. Specifically, you agree that:
- You will only send us leads who have given the consent required by law to receive calls and texts from your business, including calls using artificial or prerecorded voice and automated technology, such as prior express written consent under the Telephone Consumer Protection Act (TCPA) where applicable
- Your lead forms will clearly disclose that the person may be contacted by phone and text, including by automated or AI technology
- You will keep records of consent and provide them to us on request
- You will tell us promptly about any lead who asks not to be contacted, and you will not send us numbers on your internal do-not-call list
- You will comply with all laws that apply to your outreach, including telemarketing, do-not-call, call recording, AI disclosure, and texting laws in the places where your leads are located
We will honor opt-out requests made to the AI receptionist and configure calling hours and disclosures based on the information you give us. We may pause or stop calling if we believe a lead source or campaign does not comply with the law.
Fees and payment
Fees, including any setup fee and recurring service fee, are listed in your proposal, order form, or at online checkout (see Online signup). Unless that document says otherwise, recurring fees are billed in advance and are due on receipt. Fees for telephone usage, texting, or third-party tools may be billed separately as described in your proposal.
If a payment is late, we may pause your service until the account is current. Fees are non-refundable except as stated in your proposal or required by law.
Online signup
If you sign up through our online onboarding form instead of a signed proposal, the following terms apply in addition to the rest of these terms:
- Pricing. A one-time setup fee of $1,500 and a monthly service fee of $1,500. Both are charged at checkout, and the monthly fee renews automatically each month on the same date until you cancel.
- Payment. Payments are processed by Stripe. By completing checkout, you authorize us to charge your payment method for the setup fee and each monthly fee.
- Setup fee. The setup fee covers building and connecting your AI receptionist. [Refund policy, e.g. "It is refundable in full if you cancel before your kickoff call and non-refundable after work begins."]
- Cancellation. You can cancel your monthly service with [30] days' written notice to [[email protected]]. Service continues through the end of the notice period, and monthly fees already paid are non-refundable.
- Your answers. We rely on the information you give in the onboarding form to build your receptionist. Tell us promptly if anything changes or is inaccurate.
Demo calls
When you request a demo call on our website, you agree to receive an automated AI phone call, and related text messages, from InstantClose AI at the number you provide. You confirm the number is yours. Demo calls may be recorded and transcribed to improve our service. Reply STOP to any text to opt out. We may limit the number of demo calls per phone number.
Your data
You own your lead information, call recordings, transcripts, and appointment data ("Client Data"). You give us permission to use Client Data only to provide, maintain, and improve the services for you, and as described in our Privacy Policy.
We will not sell Client Data or use it to contact your leads for anyone other than you. When our agreement ends, we will return or delete Client Data within a reasonable time on request, unless the law requires us to keep it.
Third-party services
Our services rely on third-party providers such as phone carriers, voice and AI technology providers, and the CRM, calendar, and ad platforms you use. We are not responsible for outages, changes, or errors caused by those providers, but we will work to restore service as quickly as we reasonably can.
Intellectual property
We own our website, methods, templates, and the systems we use to build and run AI receptionists. You own your business name, logos, and Client Data. Scripts written specifically for your business may be used by you for your business. Nothing in these terms transfers ownership of either party's intellectual property to the other.
Acceptable use
You may not use our services to:
- Contact people who have not consented to be contacted
- Make false, misleading, or deceptive statements, or impersonate another person or business
- Promote illegal products or services, or collect sensitive information unlawfully
- Harass, threaten, or abuse anyone
We may suspend services immediately if we believe they are being used in violation of these terms or the law.
No guarantee of results
We work to call your leads quickly and book as many appointments as possible, but results depend on factors outside our control, including lead quality, your offer, your market, and whether leads answer the phone. We do not guarantee a specific number of appointments, sales, or revenue. Response times described on our website are typical targets, not guarantees.
Disclaimers
Except as stated in these terms or your proposal, our website and services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI technology can make mistakes, and we do not guarantee that every call will be error-free.
Limitation of liability
To the fullest extent allowed by law, InstantClose AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim related to these terms or our services is limited to the amount you paid us in the three months before the event giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless InstantClose AI and its owners, employees, and contractors from any claims, fines, damages, and costs (including reasonable attorneys' fees) arising from your lead sources, your failure to obtain required consent, the information you give us, your products or services, or your violation of these terms or the law.
Term and termination
Your service begins on the date in your proposal and continues for the term stated there. Unless your proposal says otherwise, either party may cancel recurring service with [30] days' written notice. We may suspend or end service immediately if you fail to pay, violate these terms, or use the services unlawfully.
Sections covering fees owed, your data, intellectual property, disclaimers, limitation of liability, indemnification, and governing law continue after termination.
Governing law
These terms are governed by the laws of the State of [State], without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in [County, State], and both parties consent to that jurisdiction.
Changes to these terms
We may update these terms from time to time. When we do, we will change the effective date at the top of this page. If you continue to use our website or services after an update, you accept the updated terms.
Contact us
Questions about these terms:
[Legal business name]
[Mailing address]
[[email protected]]