Who we are
InstantClose AI builds and operates AI receptionists for businesses. Our AI calls the business's new leads, answers their questions, and books appointments on the business's calendar.
InstantClose AI is operated by [Legal business name], located at [Mailing address] ("InstantClose AI," "we," "us"). This policy explains what personal information we collect, how we use it, and the choices you have.
This policy covers two groups of people:
- Visitors and prospective clients who use our website or book a call with us.
- Leads of our clients, meaning people who submit a form to one of our client businesses and are then contacted by an AI receptionist we operate for that business.
Information we collect
Information you give us
When you book a strategy call or contact us, we collect your name, business name, email address, phone number, type of business, where your leads come from, and anything else you choose to share.
When you request a demo call, we collect your first name, phone number, and type of business, and we record and transcribe the demo call. When you sign up through our onboarding form, we collect the business details you provide. Payments are handled by Stripe, and we do not receive or store your full card number.
Information collected automatically
When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages visited, and referring site. We may use cookies or similar technologies for basic site function and analytics.
Information we process for our clients
When we operate an AI receptionist for a client, we process information about that client's leads, which may include name, phone number, email, the details submitted on the client's form, call audio, call transcripts, appointment details, and text message history. We process this information on behalf of our client and according to their instructions.
How we use information
- To schedule and hold strategy calls and respond to your questions
- To build, connect, operate, and improve AI receptionists for our clients
- To place calls, send texts, and book appointments on behalf of our clients
- To send booking confirmations, reminders, and service-related messages
- To monitor call quality, troubleshoot issues, and keep our services secure
- To comply with legal obligations and enforce our agreements
We do not use our clients' lead information to market our own services to those leads.
Calls, texts, and recordings
If you submitted a form to one of our client businesses, you may receive a call or text from an AI receptionist acting on that business's behalf. The business is responsible for obtaining your consent to be contacted.
Calls may be recorded and transcribed so the business can review the conversation, confirm appointment details, and improve service quality. Where required by law, the AI receptionist will tell you the call is being recorded.
Message and data rates may apply to texts. You can reply STOP to any text to stop receiving messages, or tell the AI receptionist during a call that you don't want to be called again.
We do not sell or share mobile phone numbers or text messaging consent with third parties for their own marketing purposes.
How long we keep it
We keep personal information for as long as needed to provide our services, meet our obligations to our clients, and comply with the law. Client lead data, recordings, and transcripts are kept according to our agreement with each client and deleted or returned when that agreement ends, unless we are required to keep them longer.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. Residents of California and other states with privacy laws may have additional rights, and we will not discriminate against you for exercising them.
To make a request, email us at [[email protected]]. We may need to verify your identity before responding.
If you were contacted as a lead of one of our clients, we may forward your request to that business, since they control that information. You can also contact the business directly.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be communicated as required by law.
Contact us
Questions about this policy or your information:
[Legal business name]
[Mailing address]
[[email protected]]